Olympus Casino charges no withdrawal fees – that's our clear policy. However, your payment provider (such as bKash or Nagad) may apply a small transfer charge as per their own terms.
Withdrawal Limits:
Minimum withdrawal: ৳500 (for both bKash and Nagad)
Daily maximum: ৳50,000 (standard members)
Weekly maximum: ৳2,00,000 (higher for VIP members)
Withdrawal limits can be increased further once KYC verification is complete
Withdrawal requests are usually processed within 1–3 business hours. Processing may take a little longer on weekends.
Signing up at Olympus Casino is quick and straightforward – the whole process takes just 3 minutes. You'll need to provide a few details across three simple steps:
Step 1 – Personal Information:
Full name (as it appears on your National ID)
Date of birth (must be 18 years of age or older)
An active mobile number (Bangladeshi, e.g. 017XX XXXXXX)
Step 2 – Login Details:
Email address (will be used for verification)
A unique username and a strong password
Step 3 – Terms & Verification:
Agree to the terms & conditions and click the email verification link
KYC verification is required to make withdrawals — you'll need to upload a photo of your National ID or passport. This is a one-time process.
Olympus Casino customer support is available 24/7, every day of the week. Our Bengali-speaking team is always here to help.
Ways to reach us:
Live Chat – Click the green button in the bottom-right corner of the site. Average response time is 2–5 minutes. This is the fastest option.
Email – Write to us at [email protected]. Ideal for detailed issues. You'll typically receive a reply within 24 hours.
VIP Manager – Gold-level members and above receive direct access to a dedicated personal account manager.
Tips: Having your account ID and a description of the issue ready before starting a live chat will help speed up the resolution process.
Olympus Casino's loyalty program has five tiers in total. Points are earned on every bet, and your tier advances based on the points you accumulate.
| Level | Monthly Wager | Key Benefits |
|---|---|---|
| Bronze | ৳0+ | Daily bonuses & free spins |
| Silver | ৳50,000+ | Higher withdrawal limits & reload bonuses |
| Gold | ৳2,00,000+ | Personal manager & fast withdrawals |
| Platinum | ৳5,00,000+ | Exclusive cashback & priority support |
| Diamond | ৳10,00,000+ | Maximum limits & exclusive events |
VIP levels are reviewed at the end of each month. Your level may drop if your points decrease, so stay active regularly.
Follow these steps to view all your transactions and gaming history at Olympus Casino:
Log in and click the profile icon in the top right corner.
Go to the "Account" or "My Account" menu.
Click on the "Transaction History" tab.
Filter by date, type (deposit/withdrawal/game) to find specific records.
To view your betting records, check the "Game History" or "Bet History" tab separately.
For records older than three months or if you need a CSV download, send a request to [email protected] – it's typically delivered within 24 hours.
After registration, some profile details can be updated on your own, while others require assistance from our support team.
You can update on your own:
Profile photo, address, and contact preferences – update these anytime from Settings.
Password change – available anytime from the "Security" settings.
Changes made through support:
Changing Your Mobile Number: Submit a request via live chat. After identity verification, an OTP will be sent to both your old and new number.
Correcting your name or date of birth: Send an email to [email protected] with a certified proof of identity.
After changing your mobile number, withdrawals will be temporarily suspended for 48 hours — this is a security measure.
For security purposes, Olympus Casino temporarily locks your account after 5 consecutive failed login attempts. This is in place to protect your account. Here's how to resolve it:
Method 1 – Automatic Unlock:
In most cases, the lock is lifted automatically after waiting 30 minutes.
Method 2 – Password Reset:
Click the "Forgot Password?" link on the login page.
A reset link will be sent to your registered email address.
The link is active for 15 minutes — use it promptly.
Method 3 – Contact Support:
If you don't have access to your email, contact support via live chat. After identity verification, your account will be manually unlocked.
Important: If your account has been locked without any failed attempts on your part, it may indicate an unauthorized login attempt. Contact support immediately.